Professional Summary

Delivery leader with 20+ years building game-changing solutions across energy, healthcare, utilities, manufacturing and field services. Skilled at building high-performing global teams, leading delivery from start to finish, and earning trust in the C-suite. Proven record of modernizing enterprise applications, establishing delivery frameworks, and consistently exceeding revenue and quality targets.

Core Competencies

• Client Relationship & Stakeholder Management
• Program & Portfolio Delivery Oversight
• Consulting Practice Development
• P&L Accountability & Revenue Growth
• Agile, Scrum & Waterfall Methodologies
• Governance, Risk & Compliance
• Onshore/Offshore Team Leadership
• Change Management & Communications
• Financial Planning, Budgeting & Forecasting
• Process Optimization & KPI Reporting

Key Achievements

• Modernized a flagship enterprise solution for a global industrial safety provider, leading a 10-person onshore/offshore development team and migrating to .NET Core and Angular.
• Led Appian BPM implementation to automate AFE processes and modernized the ERP finance module for a large regional utility.
• Directed Sitecore digital experience redesign for a regional healthcare system, resulting in a 45% increase in patient portal engagement.
• Established and led a 20-person global dev team to bring legacy AS/400 apps into the modern era with a sleek web tech stack for a national manufacturer.

Certifications

• Project Management Professional (PMP)
• Microsoft IT Professional (MCITP)
• Microsoft Certified Azure AI Engineer

Professional Experience

Practice Director

Indigo Beam - Houston, TX (November 2023 - January 2025)

• Owned end-to-end delivery of a $4M application modernization program (.NET Core, Angular, CouchDB) with a 10-member global team
• Developed consulting offerings and standardized delivery playbooks—improving first-pass quality by 35%
• Served as primary client escalations lead, maintaining 98% satisfaction and driving repeat business worth $1.2M
• Established governance forums and executive status reporting, ensuring transparency across C-suite stakeholders

Director

Perficient – Houston, TX (August 2014 – July 2023)

• Grew regional consulting revenues to $20M+ by crafting solution roadmaps and leading presales workshops
• Bridged sales and delivery: authored proposals, defined SOWs, and secured buy-in from VP/CIO levels
• Designed successful delivery model for regional utilities and healthcare markets
• Directed multi-phase ERP, BPM and digital transformation programs, managing budgets up to $6M
• Launched a PM/Scrum Master playbook that elevated governance maturity by two levels for a Fortune 100 energy client
• Coached and mentored 15+ emerging delivery managers, reducing onboarding ramp-up from 6 to 3 months

Portfolio Manager & Delivery Lead, Regional PMO

Infusion Development – Houston, TX (January 2012 – August 2014)

• Oversaw a 30-project portfolio aligning to 500% growth targets; introduced resource capacity planning and KPI dashboards
• Delivered a $3M document management rollout for a Global 500 petroleum client—onboarding 50,000+ users with zero downtime
• Championed change management initiatives, increasing user adoption by 60% in just six months post-launch

Practice Manager Project Delivery Lead

X-ISS – Houston, TX (November 2006 – January 2012)

• Founded consulting practice for SharePoint services
• Directed rapid-turnaround deployments: 128-node HPC cluster (2-week schedule, $1M budget) and multiple enterprise SharePoint portals

Engagement Manager/Security Analyst

Sentigy, Inc. – Houston, TX (May 2004 – November 2006)

• Directed Tier-3 help desk operations in a consulting capacity, redesigning support processes to improve SLAs by 15%
• Launched automation in support workflows, unlocking 10% additional capacity for new client projects
• Cultivated a team-based culture and formalized change-control processes, paving the way for larger IT system rollouts

Education

• University of Alaska Anchorage - Bachelor of Business Administration, Management Information Systems